Return & Refund Policy

At Organics Online we want you to love what you buy. If something is not right, here is how returns work.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or not as described, contact us within 14 days of delivery at info@balarmediagroup.com.au with your order number and a photo. We will arrange a replacement or full refund and cover return postage in these cases.

Change of mind

Change-of-mind returns are accepted within 30 days of delivery if the item is unused, unopened, and in original packaging. Return postage for change of mind is at your cost, and the refund covers the product price (not original shipping). For hygiene reasons, some items cannot be returned for change of mind (opened skincare and personal-care items). This is noted on the product page.

How to start a return

Email info@balarmediagroup.com.au with your order number and reason. We will send return instructions. Please do not post items back before contacting us.

Refunds

Once your return is received and inspected (or your claim approved), refunds are processed to your original payment method within 5 to 10 business days.